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For more information, please refer to our Verification Page. Inactive accounts Customers who have not made their first deposit, and who have been inactive for one month, will have the balance on their BBs account withdrawn.
Customers who have not made a first deposit, and who have been inactive for one month, will have the balance on their real money accounts withdrawn.
Closing an account We reserve the right to close a customer's account at any time, without stating our reasons.
You have the right to close your account at any time and you may indicate your desire to close your account through phone, chat or e-mail.
Such closure shall occur within 72 hours after receipt by us of your request should there be no activities in your account in those 72 hours.
Players are required to re- confirm their intention to close their accounts if they access their accounts to play within the 72 hours to prevent any unwanted interruption in their game sessions.
You accept that you shall remain responsible for any activity on your account between advising us of your notification and the closure of your account by us.
We are not liable for the non-receipt of any account closure requests. Reservation of rights We reserve, at our sole discretion: In the event that we will suspect fraud or fraudulent activity on your part or any of your payments are disputed, we will have the right to withhold any pay-out or winning amounts due to you and if necessary, to lawfully collect any payments owed by you.
To make inquiries on you, including credit checks, with third party credit and financial institutions, in accordance with the information you have provided us with.
Where a manifest error, game error, mistake or system failure results in an incorrect real funds or bonus funds or loyalty points being awarded, the incorrectly awarded real funds or bonus funds or loyalty points or winnings derived from such credits shall be removed from the player account.
To reasonably withhold any pay out or winning amount until the identity of the winning person is verified to our satisfaction in order to ensure that payment of the winning amount is being made to the correct person.
For this purpose, we further reserve the right, at our sole discretion, to demand that you will provide us with a notarized ID or any equivalent certified ID according to the applicable law of your jurisdiction.
To terminate your use of the Online Bingo and block your Player Account if it considers that you are in breach of any of the terms and provisions of this Agreement or that you are otherwise acting illegally.
To offer and advertise from time to time promotions, bonuses or other special offers and each such offer will be subject to specific terms and conditions which will be valid for a limited period of time.
In connection with the specific terms of the above promotions, bonus and special offers, we further reserve the right to withhold any withdrawal amount from your account which will be in excess of your original deposit.
In addition, we reserve the right to withhold or otherwise decline or reverse any pay-out or winning amount or amend any policy in the event that we suspect that you are abusing or attempting to abuse any of the following: To transfer, assign, sublicense or pledge this Agreement, in whole or in part, to any person without notice and you will be deemed to consent to such assignment.
If you use the sums improperly credited to place bets, the Company can void i. For the avoidance of doubt it is agreed that you are bound by this Agreement if you use the the Website or the Software in any way, including, but not limited to, initiating or making a deposit through your Account or submitting your deposit details to us.
Governing law The construction, validity and performance of this agreement will be governed by the laws of Alderney.
However, this shall not prevent us from bringing any action in the court of any other jurisdiction for injunctive or similar relief.
The English language version of this Agreement will prevail over any other language version issued by us.
The illegality, invalidity or unenforceability of any part of this agreement will not affect the legality, validity or enforceability of the remainder Self-Imposed Deposit Limit A player is allowed to set self-imposed deposit limits from bigtopcasino.
We shall endeavour to put in place any deposit limit which a player requests from us immediately.
This facility enables a player to limit the amount of money that is deposited online into the account on a hour basis. These amounts may be reduced at any time.
However, any request for increase will only be implemented after 24 hours following a prior limit being set. Our Customer Services staff will be happy to provide any further information required.
BigTopCasino has the sole discretion to agree or to refuse any request for an increase in deposit limits. Players can either impose their own financial limits or choose to have house limits which will be the default limit assigned upon registration.
BigTopCasino may change house limits at its own discretion. For more information, please contact the Customer Service Team Reality Check Players have the option to set a game session reminder and select a frequency at which the reminder will appear during their gaming sessions before commencing game play.
Game session reminders will take into account real money bets only. Players can set their session reminders by accessing Settings from the drown Menu in the Lobby.
As part of our Responsible Gaming Policy, we offer customers facilities which will assist them to keep track of the time they spend on our games.
Take a Break Players have the option to request for a "Take a Break" period from their account at any stage during their bigtopcasino.
Players can contact Support Team and request for the "Take a Break" for the following periods: Upon such a request from a player, we shall close the player's account which shall be for a minimum period of 6 months to a maximum of 5 years.
During an exclusion period, the account cannot be re-opened for any reason. A self-exclusion can be activated immediately without any cooling-off period.
However, if a player wishes to consider the self-exclusion further for example to discuss with problem gambling groups the player may return at a later date to enter request for a self-exclusion.
Upon self-exclusion all future wagers, pre-purchased bingo tickets, loyalty points, bonus funds and entries in any promotions will be forfeited.
These will not be reinstated if the account is reopened after the self-exclusion period. All remaining balances provided the terms and conditions are met, less any active bonuses will be transferred to the player bank card, bank account, paid by cheque or transferred to any other payment method which we make available.
Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion period has expired.
When a request to re-open is made, a player will need to wait for a 24 hour cooling off period before that the account can be re-activated. When requesting the self-exclusion to be lifted, please contact BigTopCasino Support at: We will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion policy.
We will take all reasonable steps to ensure that whilst a player is self-excluded, the player do not receive any marketing material from us.
However, we cannot be held liable for any 3rd third party affiliate marketing that a player may receive which remains beyond our control.
A player accepts that we have no responsibility or liability whatsoever if the player continues to deposit and wager using additional not previously disclosed accounts or if the player opens up a new account with substantially the same personal registration information, albeit inputted into the registration form in a different way.
If required, software is available to prevent an individual computer from accessing gambling internet sites.
When you register an account on the site, you warrant that you are not a compulsive gambler. You are an individual acting on your own behalf.
Whether or not any fraudulent activity has occurred, you acknowledge the importance of the warranties given by you in this Agreement relating to accurate registration and payment information for the purposes of approving your account and verifying the source of any payments.
These should be kept secure. Customers can change their password at any time via the Options function in the application. When logging into the site the last login date is displayed in the title bar.
Please report any unexplained activity totalk bigtopcasino. Bets placed by third parties aware of these details will be considered valid. It is also the customer's sole responsibility to ensure that all information supplied is accurate and up to date at all times.
Bonus monies Where we offer additional Bonus Bucks BBs to a customer as part of a promotion, these credits are provided for customers to bet with, and it may never be withdrawn, but may be converted into real cash using the Convert BBs to Real tool in the cashier.
We reserve the right to amend or withdraw any promotion at any point for whatever reason. Customers that have not made an initial deposit will not be eligible for jackpots, only for the game prizes which will be credited to their Bonus Bucks account.
Once an initial deposit has been made the customer becomes eligible for all the bonuses and jackpots. Any jackpot won by a customer who is not eligible to win will be added back to the jackpot amount.
When a customer attempts a withdrawal of a real cash, any Bonus Bucks BBs on their account will be removed. BigTopCasino reserves the right to revoke and withhold all future bonus entitlements from any customer if, in its sole discretion, it deems that customer to be abusing the benefits of receiving bonus monies.
However, a player is responsible for the associated cost of using the Internet when participating. The Company reserves the right to remove or make amendments to the free bingo service at any time without prior notice.
In other words, where the majority of game play at the Website takes place on these free games in order to accumulate an account balance with minimal or no risk.
The customer will be notified of this by email. Advertised offers Advertised offers are generally limited to one per customer and are subject to additional terms and conditions appropriate to such offers.
In the case of a customer opening more than one account, we reserve the right to suspend and close duplicate accounts, and make void any bets placed.
Telephone bets We do not accept bets by telephone. Opening hours The bigtopcasino. The only exception to this will be planned or unplanned 'downtime' where our servers are unable to accept bets.
All game logs will display times as GMT. Complaints and Disputes procedure If you are unhappy about any aspect of our services, we encourage you to raise a complaint as soon as possible and, in any event, within six months of the date of the incident If you have a complaint about any aspect of our services, please contact our customer support team.
They can be contacted in the following ways: Please click here and select the Complaints option in the drop-down menu.
United Kingdom Freephone and Landline - Standard rates may apply to the landline number. We accept customer complaints through all these channels above and they can be made in person, spoken or written, over the telephone, via email or via third party intermediaries.
When making a complaint, please provide us with and the following: We will provide you with an acknowledgement of your complaint within 24 hours.
Our acknowledgment will include a copy of our Complaints Policy. We will also provide you with a copy of our Complaints Policy on request.
On receipt of your complaint we will conduct an investigation. If you are not satisfied with our response to your complaint, we will escalate your complaint to our Management Team.
We aim to provide you with a response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date on which we received your complaint.
If it appears it will take us longer than eight weeks to resolve your complaint, we will write to you to let you know the revised time scale for your complaint to be resolved.
After we have concluded our investigation we will write to you with a final response, which will confirm that we have either: Our final response represents the conclusion of our internal complaints procedure.
Referral of unresolved complaints to an external independent Alternative Dispute Resolution ADR provider Our final response will provide you with details of how you can refer your complaint to an external independent Alternative Dispute Resolution ADR provider for adjudication unless your complaint relates to a matter unconnected to the gambling services we provide for example, if your complaint relates to the types of product we offer.
We call these types of complaints "non-gambling related complaints". We will deal with all non-gambling related complaints internally as these are not appropriate for referral to our ADR provider.
There is no charge to you for referring your unresolved complaint to our ADR provider who is eCogra. We have made arrangements for our customers to refer their unresolved complaints to eCogra.
You can contact them directly here: You will need to complete the form and submit it electronically. Our appointed ODR provider is eCogra.
We aim to respond to requests for information about disputes from the ADR provider in full within 10 days of receiving the request.
The ultimate resolution of your complaint when arrived at with the assistance of the ADR provider shall be binding on both parties, if agreed by you in advance of the ADR process starting.
We are required to notify the UK Gambling Commission of any outcome adverse to us in whatever jurisdiction in any proceedings taken against us by a customer in relation to a gambling transaction but excluding proceedings allocated to the County Court small claims track or equivalent in jurisdictions outside England and Wales.
For non — UK Players If you have a dispute or complaint regarding bigtopcasino. To the extent that you are not satisfied with our response you should contact our licensors: Due to US legislation we do not allow US residents to use our website.
It is the responsibility of the individual to ensure that their betting activity with us complies with the laws relating to betting of the state or country where they are based.
Under no circumstances will bigtopcasino. The Company reserves the right for whatever reason to at any time restrict customers who are found to be in breach of this requirement.
Valid bets As stated above, we do not accept bets by telephone or e-mail. Our staff cannot place bets on behalf of customers. We cannot be held responsible for an incorrectly placed bet or bet not being placed for any reason, including but not limited to; computer malfunctions and failure of telecommunications services or internet connections.
We will not honour 'bets' that have been submitted to us, but not confirmed in the manner described above. In the event of a disconnection occurring either immediately prior to or at any stage of a game, our Bingo server will continue to automatically 'play' all purchased tickets.
Winning tickets will automatically result in the crediting of the customers account. This only applies after a Bingo game has commenced and following the purchase of at least one ticket.
Where all winners have been credited for any particular game as recorded in our database, we will not issue refunds for any losing ticket, regardless of whether or not the client was able to view the ticket and or game in question.
Any form of game malfunction or error, all bets and winnings will be null and void with the stake returned to the player account with the funds that were placed, i.
Any winnings derived from play by customers acting together or in a collective fashion with the intent of gaining an unfair advantage over the Website, or its games, or promotions offered, or its customers, will be voided.
All winnings derived from voided winnings will also be declared void. Incorrect credits In the event that a sum is mistakenly credited to a customer's account we shall be entitled to make the appropriate adjustment to the customer account.
In the event that a sum is mistakenly credited to a customer's account, and this money is withdrawn, then the customer must reimburse to us this money upon request.
Copyright The customer understands that the graphic elements of BigTopCasino are the trademarks, service marks and trade names of Daub Alderney Ltd, and the customer has no rights to such items, nor any other items, graphics, text, concepts or methodologies contained therein.
Usernames or Nicknames Usernames or nicknames should not be offensive, contain obscenities or promote other sites, or URLs.
BigTopCasino reserves the right to change, or request a change to any Username or nickname without further notice, that contains any of the above.
Should you not comply with any request with respect to a change to your Username or Nickname then BigTopCasino reserves the right to suspend your account until the time your Username or nickname has been changed.
Minors are not eligible to play. Participation in the Bingo games is open only to the residents of those jurisdictions where such participation is legal and not prohibited.
The Bingo Games rules form part of these terms and conditions and can be found in the help section of this website.
Customers are not required to participate in the Bingo games and such participation if elected by a customer is at the customer's sole option, discretion and risk.
Materials of the Bingo games whether electronically obtained or obtained by other means are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegal, mechanically or electronically reproduced, obtained outside authorized legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors.
Taxes, if any, on any Bingo winnings are the customer's sole responsibility. We make no representations or warranties, implicit or explicit, as to the legal right for an individual customer to participate in the Bingo games nor shall the Company's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
A customer shall have no cause of action and hereby waives any rights or claims against us for any matter, cause or thing involving the customers participation in the Bingo games or otherwise.
If we run individual promotions for Bingo, customers agree to be bound by any further rules for which they have been notified. A customer playing Bingo does so solely for the customer's own personal entertainment and any other entrance, access, use or re-use of the Bingo games is strictly prohibited; d that the customer shall hold us, our employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall indemnify the same from any and all expenses, liabilities and damages whatsoever that may arise as a result of the customer's entry, use, reuse of the Bingo games, participation in any Bingo games or the acceptance of any winnings.
The customer understands that the graphic elements of the BigTopCasino games are the trademarks, service marks and trade names of Daub Alderney Ltd and the customer has no rights to such items, nor any other items, graphics, text, concepts or methodologies contained therein.
The customer shall not enter or participate in the Bingo games, open, use or re-use an account, nor accept any winnings if the customer does not fully understand and agree to become a party to and abide by these terms and conditions.
We reserve the right to add bonus funds into the jackpot or decrease the relative contribution of bonus money to jackpot amounts by differentiating bonus money from real money wagering.
If you do not agree to these terms and conditions, you may not use the Chat Room. When using the Chat Room you should always take the following precautions: Keep your identity private.
Do not give out your full name, address, telephone number, E-Mail address, or any other information other than that specifically requested by the Chat Moderator , that could help someone discover your actual identity.
Do not reply to any messages that are hostile, rude or inappropriate. Instead, let us know about them by emailing us. We want you to get the most out of your visit to the Chat Room and therefore we insist that the following rules are observed when using the Chat Room: No harassment of other users is allowed.
Complaints may be sent to complain bigtopcasino. Although many of these slots are quite simple, you can still find free spins features on most of them, and Big Top offers you the chance to check out the game rules before playing and of course you can play in demo mode as much as you want before deciding to play for real money.
There are also a handful of other games offered, such as Deuces Wild, Dinosaur Keno, Roulette and Blackjack, as well as some instant games to mix it up.
At the platinum level, not only does the withdrawal pending period decrease from 48 to 24 hours, but you are also granted access to bespoke VIP promotions, a personal VIP account manager, as well as exclusive tournaments and promotions.
There is one catch, however. This also affects your ability to choose from their promotional bonuses, as some bonuses are only good for bingo, so mobile players will only be able to implement the cash bonuses.
Big Top does a great job of making themselves transparent and easy to reach. They also provide an extensive FAQ which answers plenty of the most common queries, so you can get most of your questions answered without even signing up.
As with any respected casino site, you will probably need to provide proof of address or residency in the UK, and with any standard sets of terms and conditions there are playthrough requirements, so be sure to read through these carefully before deciding to sign up.
Overall, their system is fair, safe and quick — perfect for those who want to try out online casinos without making a huge investment.
While Big Top employs a lovely and colourful layout, their offering falls just a little on the flat side. As of now, the only slots available are those by LeapFrog, so if they wanted to draw in more slots players they might consider creating a greater variety.
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